Return policy

VOLUNTARY RETURN

You have 14 days from the moment you receive the package. To return one or more items of your order, paid through the web, you have the option to do it through the post office or return in a physical store. You will have to select the option you prefer through the return form that appears in the purchase email you receive or by clicking here.

1. Enter your email and the reference number of the item to return. You must fill out one form per item..
2. Enter the reason for which you want to return each item.
3. Select the method of return (Correos or return to a physical store) and accept.
4. You will have to wait for the store to accept the return.
5. Once you have received the confirmation from the store, you will have to:
   • If you have selected the Correos option, you will receive a label(number) that you will have to print and paste on the package you deliver at the Post Office.
   • If you have selected the physical store return option, you will have to present the item in the store and show the email confirmation of the accepted return. The store may ask you for the purchase invoice that was sent when you received your order.
6. Once the store receives the item and verifies that it is in the same condition it was delivered, you will be refunded the money in the same method in which you made the payment within a maximum period of 7 days when the item arrives at the store.
   Please note that the return shipping costs will be deducted from the total price of the item.

If you want to return several items from different stores you will have to go through the return process for each item you want to return.

If the item/items you want to return have been paid for and picked up in store, the return can only be made in the same store where the payment was made, according to the return conditions of the store. You will not have to fill in the form, the platform does not manage this type of returns.

RETURN CONDITIONS

The product must be returned in the same condition in which it was received, together with all the accessories delivered to the Buyer and with the original packaging, seals and labeling.

The Store will not accept returns when there are clear signs of use by the Buyer beyond those necessary to verify the characteristics of the product.

No refund will be made if the returned product does not meet these conditions.

REFUND

When the store receives the item you will receive an email confirming the refund. The refund will be made depending on the payment method used in the purchase process:

• PayPal: you will receive a credit to your PayPal account.
• Card: you will receive a credit to the card with which you made the purchase.
• Paid in store: you can only make the return in a physical store and it will be the store itself who will pay you the amount according to its return policy. The platform does not manage this type of returns.

Do not forget that it may take 7 working days until you receive the refund of your return.

In the case of a voluntary return, shipping costs will not be refunded.

RETURN COSTS

There are two return methods available:

• Return via Correos:

  Weight	Zone 1	Zone 2	Zone 3	Zone 4	Zone 5
  Up to 1 KG	3,38€	3,58€	3,70€	4,61€	6,99€
  Up to 2 KG	3,50€	3,70€	3,83€	5,10€	7,56€
  Up to 3 KG	3,61€	3,81€	3,95€	5,80€	8,42€
  Up to 4 KG	3,73€	3,93€	4,07€	6,18€	9,07€
  Up to 5 KG	3,82€	4,01€	4,16€	6,57€	9,68€
  Up to 10 KG	4,62€	4,79€	4,99€	8,48€	13,09€
  Up to 15 KG	5,59€	5,82€	6,05€	10,70€	19,24€
  Up to 20 KG	6,42€	6,68€	7,13€	14,15€	27,05€
  Up to 30 KG	8,07€	8,39€	9,29€	21,05€	42,67€

  All prices include VAT.
  Zone 1: Shipments with origin and destination within the same province.
  Zone 2: Shipments to neighboring provinces.
  Zone 3: Intra Peninsular shipments
  Zone 4: Baleares
  Zone 5: Canarias

• Return in physical store: free.

The return shipping costs are borne by the customer, which will be deducted from the total refund of the product price, except in the return in physical store, which the return is free. Likewise, the amount of the shipping costs generated in the purchase will not be refunded.

RETURN OF DAMAGED, INCORRECT OR DEFECTIVE ORDER

You have 14 days from the date you receive your order to contact us. If you wish to return the order, you must fill in the form that appears by clicking here. Don't forget to indicate the reason and description of the problem so that we can solve it.

1. Enter your email and the reference number of the damaged or incorrect item.
2. Indicate why you want to return the item "The product is damaged or defective" or "I received the wrong item". In addition, it will help us if you write a brief description of the problem.
3. Select the method of return (Correos or return to a physical store) and accept.
4. ou will have to wait for the store to accept the return. At this point the store may contact you and ask for photos of the damaged or incorrect item.
5. Once you have received confirmation from the store:
   • If you have selected the Correos option, you will receive a label that you will need to print and attach to the package you deliver to the Post Office.
   • If you have selected the physical store return option, you must present the item in the store and show the email confirmation of the accepted return. The store may ask you for the purchase invoice that was sent when you received your order.
6. You will be refunded in the same method of payment within 7 days.

Remember that if you want to return more than one item, you must fill out a separate form for each product.

If you have any problems during this process, please send us a message using the form at the bottom of the page and our customer service will contact you.

REFUND

In the case of a return of a damaged package, incorrect or defective item, the full amount of the product will be refunded, plus the shipping costs associated with the product purchased and returned.

When the store receives the item you will receive an email confirmation of the refund. The refund will be made depending on the payment method used in the purchase process:

• PayPal: you will receive a credit to your PayPal account.
• Card: you will receive a credit to the card with which you made the purchase.
• Paid in store: you can only make the return in a physical store and it will be the store itself who will pay you the amount according to its return policy. The platform does not manage this type of returns.

Do not forget that it can take up to 7 working days until you receive the refund of your return

NON-RETURNABLE PRODUCTS

Please note that there are certain items that cannot be returned:

• When they are goods made to the Buyer's specifications or clearly personalized.
• Perishable goods such as foodstuffs or plants.
• In the case of packaged or sealed products that have been unsealed after delivery.
• In the case of hygiene products, underwear and/or lingerie.
• When they are products with clear evidence of having been used. It can only be returned in case of manufacturing defect.

If you return an item to us in an unsuitable condition, it will not be possible to return it. We do not accept claims in the following cases:

• Wear and tear or improper use of the item.
• Damage caused by external factors.

Items are the responsibility of the buyer until they arrive at the store, please make sure they are well packed and cannot be damaged in transit. If you choose the method of return by post, we recommend that you send us the items well protected by an additional external packaging, as you received it at home, to avoid possible damage during transport.